Returns & Exchanges

We take great pride in our reputation for quality. However, we understand that some items may not fit the way we thought they would but that’s okay! We accept returns within 30 days of purchase (the date on your invoice).

For refunds back to your original form of payment please notify us via return form that you would like so.  For returns for store credit please notify us via return form that you would like so.  You will receive store credit via email and it can only be used on www.justoneanswer.com

To process a return, simply fill out a return form here or use the form provided in your shipment and send your package to:

J.O.A. Returns
Order #______
1801 E 50th St.
Los Angeles, CA 90058

Returns are processed approximately within 7 to 10 business days after we receive your shipment.

We cannot accept any items if they were:

  • Worn
  • Washed
  • Altered
  • Snagged
  • Ripped
  • Stained
  • Damaged in any way by the receiver

All Sale items are FINAL SALE and are not returnable

Exchanges

We currently do not accept exchanges.

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